Refund policy

Thank you for choosing us to buy your Skincare Products. We are committed to providing you with high-quality skincare solutions that meet your needs. As SkinCeuticals products are exclusively sold through medical offices and tailored to individual skincare regimens, we are unable to accept returns or exchanges for products that have been opened or used.

However, if your order arrives damaged or defective, we are happy to assist you with a replacement or refund. To ensure a smooth process, please note the following guidelines:

1. Eligibility for Returns:

   • Returns are only accepted for items that are delivered damaged or defective.
   • The product must remain unused, unopened, and in its original packaging.

2. How to Initiate a Return:

   • Please contact us within 3 days of receiving your order to report any issues.
   • Provide clear photos of the damaged or defective item(s) along with your order details.

3. Resolution Process:

   • Once your return request is approved, we will provide instructions for returning the item.
   • Upon receiving the returned product, we will issue a replacement or refund promptly.

We appreciate your understanding and cooperation. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.

Thank you for trusting us with your skincare needs!